SHIPPING & DELIVERY

Orders are mainly shipped from our distribution centre, which is located in Melbourne, Australia. Shipping takes place 1 day after full payment is received. Payment needs to be made in full in order to take advantage of our next day dispatch service.

Items that weigh 22 kg or less will be dispatched with eParcel that is the Australia Post Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post online tracking tool.

When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post website.

Sending parcels within the same state

Sending parcels to other states

http://auspost.com.au/track/ and use the given tracking number to track you item.

Allied Express requires consignment note and the postcode of the destination to track item at http://www.alliedexpress.com.au/ or call 13 13 73 for more queries.

To track item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.

 To track your item, please visit https://www.directfreight.com.au/ and use provided tracking number.

NOTE: Pick-up or arranging your own courier is not available at our warehouse, to ensure our distribution center can dispatch all goods efficiently at all times.


Undeliverable Packages

In the unlikely event that your parcel is returned to us, our customer care representative will contact you via the email provided on your order.

1) Delivery Address is Wrong

Your personal information may be collected whilst you visit our website, when you deal with us over the telephone or send us correspondence via email. No personal information will be collected by Auzie without your consent. We consider that your consent is granted when you complete a transaction.

2) Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel at your local Post Office. If your item is delivered by Toll and Allied Express, arrangement will be made in advance to ensure your item is to arrive at your door - at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

3) Rejected by Receiver

Please ensure the receiver (not always the purchaser) knows about the parcel in order to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

4) Delays

Due to various reasons, delivery may encounter delays. If you do not receive your item within 10 business days, please contact our customer care representative on hello@auzie.com.au

5) Undeliverable postcodes

There are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

BULKY ITEMS