SHIPPING & DELIVERY
Orders are mainly shipped from our distribution centre, which is located in Melbourne, Australia. Shipping takes place 1 day after full payment is received. Payment needs to be made in full in order to take advantage of our next day dispatch service.
Items that weigh 22 kg or less will be dispatched with eParcel that is the Australia Post Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post online tracking tool.
When your order is dispatched, you will be given a consignment number. You can use the number to track your order at the Australia Post website.
NOW SHIPPING WORLDWIDE ON CERTAIN PRODUCTS.
Shipping around the world may take up to 30-40 days to arrive.
Note: If unsure please contact our team and they will gladly help with any questions.
Sending parcels within the same state
| Service |
Posted for delivery |
Delivery by (business day
after posting) |
| Regular parcel |
Within metropolitan areas of capital cities, or within the same city or town or environs |
3-4 days |
| |
Between a metropolitan area of a capital city and country locations |
3-4 days |
| |
Between country locations |
4-5 days |
Sending parcels to other states
| Service |
Posted for delivery |
Delivery by (business day after posting) |
| Regular parcel |
Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide |
3-5 days
(between metropolitan areas)
|
| |
Melbourne / Brisbane;
Melbourne / Tasmania; |
4-8 days
(between metropolitan areas) |
| |
Between country locations |
5-10 days
(between metropolitan areas) |
| |
To other interstate locations |
Please ask at your local
Australia Post retail outlet |
http://auspost.com.au/track/ and use the given tracking number to track you item.
Allied Express requires consignment note and the postcode of the destination to track item at http://www.alliedexpress.com.au/ or call 13 13 73 for more queries.
To track item that is dispatched with Fastway, please visit http://www.fastway.com.au and use the given tracking number.
To track your item, please visit https://www.directfreight.com.au/ and use provided tracking number.
We have recently introduced a new courier, Direct Freight Express, to provide you more options of our delivery services.We have already started dispatching with Direct Freight Express and it is currently only within Victoria. Please be assured that there are no changes on order processing.
NOTE: Pick-up or arranging your own courier is not available at our warehouse, to ensure our distribution center can dispatch all goods efficiently at all times.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer care representative will contact you via the email provided on your order.
1) Delivery Address is Wrong
Your personal information may be collected whilst you visit our website, when you deal with us over the telephone or send us correspondence via email. No personal information will be collected by Auzie without your consent. We consider that your consent is granted when you complete a transaction.
2) Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel at your local Post Office. If your item is delivered by Toll and Allied Express, arrangement will be made in advance to ensure your item is to arrive at your door - at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
3) Rejected by Receiver
Please ensure the receiver (not always the purchaser) knows about the parcel in order to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
4) Delays
Due to various reasons, delivery may encounter delays. If you do not receive your item within 10 business days, please contact our customer care representative on hello@auzie.com.au
5) Undeliverable postcodes
There are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
|
Postcode
|
State
|
Suburb
|
|
5701
|
SA
|
WOOLUNDUNGA
|
|
6740
|
WA
|
DRYSDALE RIVER
|
|
6740
|
WA
|
MITCHELL PLATEAU
|
|
6740
|
WA
|
OOMBULGURRI
|
|
6740
|
WA
|
KALUMBURU
|
|
6740
|
WA
|
PRINCE REGENT RIVER
|
|
6740
|
WA
|
WYNDHAM
|
|
6743
|
WA
|
WARMUN
|
|
6743
|
WA
|
CAMBRIDGE GULF
|
|
6743
|
WA
|
LAKE ARGYLE
|
|
6743
|
WA
|
DURACK
|
|
6743
|
WA
|
GIBB
|
|
6743
|
WA
|
KUNUNURRA
|
|
7151
|
TAS
|
HEARD ISLAND
|
|
7151
|
TAS
|
DAVIS
|
|
7151
|
TAS
|
MAWSON
|
|
7151
|
TAS
|
MACQUARIE ISLAND
|
|
7151
|
TAS
|
MCDONALD ISLANDS
|
|
7151
|
TAS
|
CASEY
|
BULKY ITEMS
|
Postcode
|
|
0800-0999
|
|
2641
|
|
4450-4499, 4680, 4700-4805, 9920-9959
|
|
4806-4899, 4900-4999, 9960-9999
|
|
5701
|
|
7151
|
|
6215-6699
|
|
6700-6799
|
