SHIPPING & DELIVERY

Australia wide shipping including all major cities:

Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast.

Estimated delivery time frames:

VIC, approximately 3 - 5 working days;

NSW, SA, ACT, approximately 4 - 8 working days;

QLD, NT, WA and TAS, approximately 7 - 10 working days.

Please take into consideration the current climate faced due to COVID19. Some orders may experience further delays due to this unprecedented time. Rest assured a tracking number is provided in order to be monitored.

24-48-hour dispatch

Orders are generally shipped from our Melbourne distribution centre within 24-48 hours of receiving full payment.

Once your order is successfully dispatched, you will receive an email confirmation with your order including a tracking number & courier.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process.

NOTE: Pick-up or arranging your own courier is not available at our warehouse, to ensure our distribution center can dispatch all goods efficiently at all times.

UNDELIVERABLE POSTCODES & EXTRA SHIPPING FEE

We try our best to deliver our products Australia wide, however, there are still a few postcodes that are undeliverable for some items.

*Some products may have an extra shipping fee to a certain postcode, in this case we will contact you with the extra shipping fee cost.

In the unlikely event that your parcel is returned to us, our customer care representative will contact you via the email provided on your order.

1) Delivery Address is Wrong

Your personal information may be collected whilst you visit our website, when you deal with us over the telephone or send us correspondence via email. No personal information will be collected by Auzie without your consent. We consider that your consent is granted when you complete a transaction.

2) Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel at your local Post Office. If your item is delivered by Toll and Allied Express, arrangement will be made in advance to ensure your item is to arrive at your door - at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

3) Rejected by Receiver

Please ensure the receiver (not always the purchaser) knows about the parcel in order to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.

4) Delays

Due to various reasons, delivery may encounter delays. If you do not receive your item within 10 business days, please contact our customer care representative at hello@auzie.com.au

To provide the quickest delivery service, Auzie works closely with the below couriers.

http://auspost.com.au/track/ and use the given tracking number to track you item.

Allied Express requires the consignment note and the postcode of the destination to track item at http://www.alliedexpress.com.au/ or call 13 13 73 for more queries.

A non- PO Box address is required for Toll’s delivery.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll