PRIVACY POLICY – AUZIE FURNITURE

Website: www.auzie.com.au

Effective Date:  1/4/2026

Last Updated: 4/5/2026

ABN: [Insert ABN or “Not yet assigned”]

1. Introduction

AUZIE FURNITURE ("we", "us", "our", "AUZIE") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we:

1. Collect
2. Use
3. Disclose
4. Protect your information

When you:

1. Visit our website
2. Interact with us
3. Contact our customer support

✔ We comply with:

1. Privacy Act 1988 (Cth)
2. Australian Privacy Principles (APPs)

By using our Site, you consent to this policy.

2. What Personal Information We Collect

A. Information You Provide Directly

We may collect:

1. Identity Data: Name, title, date of birth
2. Contact Data: Address, email, phone
3. Order Data: Purchases, order value, delivery instructions
4. Account Data: Username, password (encrypted), order history
5. Payment Data: Processed securely via third parties (we do NOT store full card details)
6. Communication Data: Emails, chats, calls, surveys
7. Reviews/Testimonials: Photos, comments, names

B. Information Collected Automatically

When you browse our Site:

1. Technical Data:IP address
2. Browser/device type
3. Operating system
4. Usage Data:Pages viewed
5. Time spent
6. Click activity
7. Location Data:Approximate location (via IP)
8. Cookie Data:Preferences
9. Cart contents
10. Session data

C. Information from Third Parties

We may receive data from:

1. Social login platforms (Facebook/Google – if used)
2. Payment providers (Stripe, PayPal, Afterpay, Zip)
3. Shipping carriers (tracking updates)
4. Marketing/advertising partners

3. How We Collect Information

We collect data through:

1. Direct input: Forms, checkout, account registration
2. Cookies & tracking: Pixels, analytics tools
3. Communication: Email or phone interactions
4. Third-party tools: Payment, chat, analytics platforms

4. How We Use Your Information

We use your data for:

1. Order processing & fulfillment
2. Shipping (Foshan → Australia)
3. Account management
4. Customer support
5. Order updates & notifications
6. Marketing (with consent only)
7. Website improvement & analytics
8. Fraud prevention & security
9. Legal compliance (ACL, warranties)

🚫 We never sell your personal data to third parties.

5. Cookies and Tracking Technologies

We use cookies to improve your experience.

Types of Cookies

1. Essential: Checkout, login (required)
2. Functional: Preferences, region
3. Analytics: Google Analytics
4. Marketing: Facebook Pixel, Google Ads

Managing Cookies

You can manage cookies via your browser:

1. Chrome → Privacy & Security
2. Safari → Preferences
3. Firefox → Privacy & Security

⚠ Disabling cookies may affect checkout functionality.

6. Disclosure of Personal Information

We only share data when necessary:

Third Parties We Work With

1. Payment providers: Stripe, PayPal, Afterpay, Zip
2. Shipping carriers: Australia Post, Sendle, CouriersPlease
3. Freight partners: Foshan → Australia logistics
4. Manufacturing partners: Foshan factory
5. Email platforms: Klaviyo, Mailchimp
6. Support systems: Zendesk, Gorgias
7. Analytics: Google Analytics
8. Advertising: Facebook, Google Ads
9. Hosting platforms: Shopify / WordPress / Wix

✔ All third parties must protect your data.

7. Overseas Data Transfers (IMPORTANT)

Due to our global operations, your data may be transferred to:

Countries & Purposes

1. China: Manufacturing & logistics
2. United States: Analytics, marketing, payments
3. European Union: Cloud/CDN services

Your Acknowledgment

By providing your data, you:

1. Consent to international data transfers
2. Understand overseas laws may differ
3. Accept limited control over foreign data handling

✔ We take reasonable steps to ensure protection.

8. Data Security

We implement:

1. SSL encryption (HTTPS)
2. PCI DSS-compliant payment systems
3. Restricted employee access
4. Regular security audits

⚠ No system is 100% secure, but we take strong precautions.

9. Data Retention

We retain data only as long as necessary:

1. Orders: 7 years
2. Accounts: Until closure + 30 days
3. Marketing: Until unsubscribe + 30 days
4. Support chats: 2 years
5. Analytics: Up to 26 months

✔ Data is deleted or anonymized afterward.

10. Your Rights (Australian Law)

You have the right to:

1. Access your data
2. Correct inaccuracies
3. Request deletion
4. Opt-out of marketing
5. Lodge complaints

📧 Contact: comm@auzie.com.au

✔ Response within 30 days

11. Marketing & Opt-Out

We only send marketing if you:

1. Opt-in during checkout or signup

You can unsubscribe:

1. Via email link (processed within 48 hours)
2. Or email: comm@auzie.com.au (Subject: UNSUBSCRIBE)

🚫 No SMS/WhatsApp marketing without consent

12. Children’s Privacy

1. Services are for 18+ users only
2. We do NOT knowingly collect data from children

✔ Contact us if a child’s data is submitted

13. Third-Party Links

Our Site may link to external websites.

⚠ We are NOT responsible for their privacy practices.

✔ Review their policies separately.

14. Changes to This Policy

We may update this policy.

For major changes, we will:

1. Notify via email
2. Show homepage notice (30 days)

✔ Continued use = acceptance

15. Complaints & Dispute Resolution

Step 1: Contact Us

📧 comm@auzie.com.au

Subject: Privacy Complaint – [Your Name]

✔ Response within 30 days

Step 2: Escalate

If unresolved, contact:

Office of the Australian Information Commissioner (OAIC)

1. Website: www.oaic.gov.au
2. Phone: 1300 363 992
3. Email: enquiries@oaic.gov.au
4. Mail: GPO Box 5218, Sydney NSW 2001

16. Contact Information

AUZIE FURNITURE

📧 Email: comm@auzie.com.au

🌐 Website: www.auzie.com.au

📍 Address: [Insert address or “Available upon request”]

17. Acknowledgment

By using www.auzie.com.au, you confirm that you:

1. Have read this Privacy Policy
2. Understand it
3. Agree to its terms