TERMS & CONDITIONS – AUZIE FURNITUREWebsite: www.auzie.com.auEffective Date: 16 Apr 2024ABN: 19 676 625 7371. IntroductionWelcome to AUZIE FURNITURE ("we", "us", "our"). These Terms & Conditions ("Terms") govern your use of our website www.auzie.com.au (the "Site") and the purchase of products from us.By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.These Terms should be read alongside our:Privacy PolicyReturns Policy2. About UsAUZIE FURNITUREEmail: comm@auzie.com.auWebsite: www.auzie.com.auWe manufacture our furniture in Foshan, China and import our products directly to Australia. All goods are shipped from our Foshan facility to Australian customer…[4:45 pm, 20/04/2026] Shahbaz Ahmed: PRIVACY POLICY – AUZIE FURNITUREWebsite: www.auzie.com.auEffective Date: [Insert Date]ABN: [Insert ABN if you have one, otherwise write "Not yet assigned"]1. IntroductionAUZIE FURNITURE ("we", "us", "our", "AUZIE") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.auzie.com.au (the "Site"), interact with us in-store, or communicate with our customer service team.We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) .By using our Site, you consent to the practices described in this policy.2. What Personal Information We CollectWe may collect the following types of personal information:A. Information You Provide DirectlyCategory ExamplesIdentity Data Full name, title, date of birth (if provided)Contact Data Billing address, shipping address, email address, phone numberOrder Data Products purchased, order date, order value, delivery instructionsAccount Data Username, password (encrypted), wishlist items, order historyPayment Data Credit/debit card details (processed by third-party gateways – we do not store full card numbers)Communication Data Emails, chat messages, phone call notes, survey responsesReview/Testimonial Data Photos, names, comments you voluntarily submitB. Information Collected Automatically (via Technology)When you browse our Site, we automatically collect:Data Type Examples PurposeTechnical Data IP address, browser type, device type, operating system Site security and analyticsUsage Data Pages viewed, time spent, links clicked, search queries Improving user experienceLocation Data Approximate geographic location (from IP address) Regional shipping and pricingCookie Data Session IDs, preferences, cart contents Remembering your selectionsC. Information from Third PartiesWe may receive your information from:Social media platforms (if you log in via Facebook/Google – [if applicable])Payment processors (Stripe, PayPal, Afterpay, Zip – [confirm which you use])Shipping carriers (tracking updates)Marketing partners (if you came from an ad campaign)3. How We Collect Your InformationMethod DescriptionDirect input You type information into forms on our Site (checkout, contact, account registration)Cookies & tracking Automatic collection via cookies, pixels, and similar technologiesEmail/phone You send us an email at comm@auzie.com.au or call usThird-party integrations Payment gateways, analytics tools, chat widgets4. How We Use Your Personal InformationWe use your information for the following purposes:Purpose Legal Basis (APP) Data UsedProcess and fulfill orders Contractual necessity Identity, Contact, Order, PaymentShip products from our factory in Foshan, China to Australia Contractual necessity Identity, Contact, OrderManage your account and wishlist Consent / Contract Account, Identity, ContactRespond to customer service inquiries Legitimate interest Communication, ContactSend order updates and shipping confirmations Contractual necessity Contact, OrderSend marketing emails (newsletters, promotions) Consent (opt-in required) Email address onlyImprove our website and product offerings Legitimate interest Usage, TechnicalPrevent fraud and secure transactions Legal obligation Payment, Technical, IP addressComply with Australian consumer law (returns/warranties) Legal obligation Order, Identity, ContactImportant: We will never sell your personal information to third parties for their own marketing purposes.5. Cookies and Tracking TechnologiesOur Site uses cookies. A cookie is a small text file stored on your device.Types of Cookies We UseCookie Type Purpose DurationEssential Cookies Enable shopping cart, checkout, login – cannot be disabled SessionFunctional Cookies Remember preferences, language, region 30 daysAnalytics Cookies Google Analytics – track page visits, bounce rates Up to 2 yearsMarketing Cookies Facebook Pixel, Google Ads – measure ad effectiveness 90 daysManaging CookiesYou can control cookies via your browser settings:Chrome: Settings → Privacy and Security → CookiesSafari: Preferences → PrivacyFirefox: Options → Privacy & SecurityDisabling cookies may prevent the shopping cart and checkout from working properly.6. Disclosure of Personal Information (Third Parties)We share your data only when necessary. Below is every category of third party we share data with:Recipient Category Purpose Data Shared LocationPayment gateways ([Stripe/PayPal/Afterpay/Zip]) Process payments Name, email, order total, payment details Australia / USAShipping carriers ([Australia Post / Sendle / CouriersPlease]) Deliver your order Name, address, phone, email AustraliaFreight forwarders (Foshan to Australia) Import logistics Name, address, order details ChinaManufacturing partner (Foshan, China) Production coordination Order specifications, shipping address ChinaEmail marketing platform ([Klaviyo/Mailchimp]) Send newsletters Email address, name USACustomer support software ([Zendesk/Gorgias]) Manage tickets Name, email, order history USA / AustraliaAnalytics provider (Google Analytics) Site performance IP address (anonymized), usage data USAAdvertising platforms (Facebook, Google Ads) Retargeting Email (hashed), browsing behavior USAIT hosting ([Shopify/WordPress/Wix]) Website hosting All data collected Australia / GlobalWe require all third parties to respect data security and use your information only for the specified purpose.7. Overseas Disclosure (International Data Transfers) – IMPORTANTBecause AUZIE FURNITURE manufactures in Foshan, China and imports to Australia, your personal information may be transferred to recipients located outside Australia.Countries where your data may be sent:Country Purpose RecipientsChina Manufacturing, order fulfillment, logistics Our factory partners, freight forwardersUnited States Cloud storage, email marketing, analytics, advertising Google, Facebook, Klaviyo/Mailchimp, payment processorsEuropean Union Potential backups or CDN services Cloudflare, etc.Your AcknowledgementBy providing us with your personal information, you acknowledge and consent to the disclosure of your information to overseas recipients (including China).We take reasonable steps to ensure that overseas recipients comply with the Australian Privacy Principles. However, you acknowledge that APP 8.1 may not apply, and overseas recipients may not be subject to the same privacy obligations as Australian entities. In such cases, we may not be held liable for any misuse of your data by an overseas recipient.8. Data SecurityWe implement the following security measures:SSL Encryption (HTTPS) – All data transmitted between your browser and our Site is encrypted.PCI DSS compliance – Our payment processing partners are Level 1 PCI compliant.Access controls – Only authorized employees can access your personal information.Regular security audits – We review our systems periodically.Limitation: No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.9. Data RetentionWe retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.Data Type Retention PeriodOrder records 7 years (for Australian tax and warranty compliance)Account information Until you close your account + 30 daysMarketing consents Until you unsubscribe + 30 daysCustomer service chats 2 years from last interactionWebsite analytics 26 months (Google Analytics default)After the retention period, your data is securely deleted or anonymized.10. Your Rights (Australian Privacy Principles)Under the Privacy Act 1988 (Cth), you have the following rights:Right Description How to ExerciseAccess Request a copy of personal information we hold about you Email comm@auzie.com.auCorrection Request correction of inaccurate or incomplete data Email comm@auzie.com.auDeletion Request deletion of your personal information (subject to legal obligations) Email comm@auzie.com.auOpt-out of marketing Stop receiving promotional emails Click "unsubscribe" link in any emailLodge a complaint Report a privacy breach Contact us first, then OAICWe will respond to access and correction requests within 30 days. A reasonable fee may be charged for multiple or complex access requests.11. Direct Marketing and Opt-OutWe only send marketing communications (newsletters, promotions, new product alerts) to customers who have expressly opted in (e.g., by checking a box at checkout or signing up via a form).Each marketing email contains an "Unsubscribe" link. Clicking it will remove you from our mailing list within 48 hours.You can also opt out by emailing comm@auzie.com.au with "UNSUBSCRIBE" in the subject line.We do not send marketing SMS or WhatsApp messages unless you have separately consented.12. Children's PrivacyOur website and services are intended for persons aged 18 years or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.13. Links to Other WebsitesOur Site may contain links to third-party websites (e.g., social media, payment portals, shipping tracking). We are not responsible for the privacy practices or content of those external sites. We encourage you to read their privacy policies before providing any personal information.14. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.For material changes (e.g., new data sharing practices, changes to overseas disclosures), we will:Notify you by email (if we have your address)Display a prominent notice on our homepage for 30 daysYour continued use of our Site after changes become effective constitutes your acceptance of the revised policy.15. Complaints and Dispute ResolutionIf you believe we have breached the Australian Privacy Principles or mishandled your personal information, please follow this process:Step 1: Contact UsEmail: comm@auzie.com.auSubject line: "Privacy Complaint – [Your Name]"We will investigate and respond within 30 days.Step 2: Escalate to OAICIf you are dissatisfied with our response, you may lodge a complaint with the:Office of the Australian Information Commissioner (OAIC)Website: www.oaic.gov.auPhone: 1300 363 992Email: enquiries@oaic.gov.auMail: GPO Box 5218, Sydney NSW 2001We will cooperate fully with the OAIC in resolving any dispute.16. Contact InformationFor all privacy-related inquiries, access requests, corrections, or complaints:AUZIE FURNITUREEmail: comm@auzie.com.au (primary privacy contact)Website: www.auzie.com.auMail: [Insert your Australian business address if you have one, otherwise write "Address available upon request"]17. AcknowledgmentBy using www.auzie.com.au, you acknowledge that you have read, understood, and agree to this Privacy Policy.
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