SHIPPING POLICY – AUZIE FURNITURE

Website: www.auzie.com.au

Effective Date: 1/4/2026

Last Updated: 4/5/2026

1. Introduction

At AUZIE FURNITURE, we manufacture products in Foshan, China and import them directly to Australia.

This policy explains:

1. Shipping process
2. Delivery timeframes
3. Costs
4. Customer responsibilities

By placing an order, you agree to this policy.

📧 Contact: comm@auzie.com.au

2. Shipping Destinations

We deliver across Australia only:

1. Residential addresses ✔
2. Business addresses ✔
3. PO Boxes ⚠ Limited
4. Parcel lockers ⚠ Limited
5. Remote/rural areas ✔ (may incur surcharge)
6. International shipping ❌ Not available

3. How Shipping Works (2 Stages)

Stage 1: Production (Foshan, China)

1. Manufacturing / picking / quality check
2. No tracking during this stage

⏱ Time: 2–30 business days

Stage 2: Transit to Australia

1. Sea or air freight from Foshan
2. Customs clearance
3. Local delivery in Australia

⏱ Time:

1. Sea Freight: 25–40 business days
2. Air Freight: 7–14 business days

✔ Tracking available after dispatch

4. Production Time (Stage 1)

Important Notes

1. Business days = Mon–Fri
2. Excludes public holidays
3. Peak seasons may delay 5–15 days
4. We notify delays within 3 business days

5. Transit Time (Stage 2)

Shipping Methods

Tracking Process

1. First tracking: after leaving Foshan
2. Sea freight updates may pause for 18–25 days (normal)
3. Final delivery handled by Australian carriers

6. Delivery Information

1. Deliveries: Mon–Fri (9am–5pm)
2. No guaranteed delivery time slots
3. Carrier provides 1–3 hour delivery window

Remote Areas

1. May add 5–15 days extra
2. Possible surcharge applies

7. Shipping Costs

Costs depend on:

1. Product size & weight
2. Shipping method
3. Delivery location
4. Number of items

Estimated Cost Range (AUD)

✔ Exact cost shown at checkout

8. Taxes & Customs

✔ We handle ALL taxes and duties:

1. GST included in price
2. Import duties paid by us
3. Customs clearance handled by us

🚫 You will NOT pay extra on delivery

9. Delivery Process (IMPORTANT)

Before Delivery

1. Ensure someone is available
2. Carrier may leave pickup card if missed
3. Re-delivery fees may apply

On Delivery – MUST CHECK

Before signing:

1. Check packaging for damage
2. Note ANY issues on delivery receipt
3. Take photos before opening

⚠ Signing without noting damage may affect claims

After Delivery

1. Inspect immediately
2. Keep packaging until fully checked
3. Report hidden damage within 48 hours

10. Failed Delivery Attempts

1. 1st attempt: Free
2. 2nd attempt: $20–$50 fee
3. 3rd attempt: Return/re-shipping fees apply

✔ Use business address if possible

11. Remote Area Surcharge

Remote postcodes may include:

1. WA, NT, QLD outback regions
2. Parts of SA & TAS

Surcharge Details

1. $50–$250 depending on size
2. You may cancel for full refund
3. We will confirm before shipping

12. Tracking Your Order

1. Email sent after dispatch
2. Includes tracking link

No Update Scenarios

1. Sea freight silence (18–25 days) = normal
2. No update >30 days → contact us

13. Delays

Types of Delays

1. Production delays
2. Shipping delays
3. Customs delays
4. Force majeure

Options

1. Wait with updates
2. Cancel (if severe delay)

⚠ No automatic refunds for shipping delays

14. Split Shipments

Orders may arrive separately due to:

1. Different production times
2. Different shipping routes
3. Item size differences

✔ No extra shipping cost

✔ Separate tracking provided

15. Assembly

1. No assembly service provided

Included:

1. Instructions
2. Hardware kits

Not responsible for:

1. Incorrect assembly damage
2. Injury during assembly
3. Missing parts (we replace them)

16. Shipping Restrictions

1. Large sofas → may be door drop only
2. Glass/mirrors → extra care required
3. Mattresses → vacuum packed
4. Oversized items → check access points

17. Address Changes

18. Incorrect Address

1. Before shipping: Free correction
2. After shipping return: Customer pays fees
3. Wrong delivery due to customer error: Not our responsibility

19. Lost or Stolen Packages

Lost in Transit

1. Carrier confirms loss → Refund or replacement

Stolen After Delivery

1. Risk transfers after delivery
2. We are not liable

✔ Use secure delivery options

Marked Delivered but Not Received

1. Carrier investigation (5–10 days)
2. GPS proof required

20. Shipping Insurance

✔ All orders are insured until delivery

Covers:

1. Loss
2. Transit damage
3. Carrier theft

Not covered:

1. Post-delivery damage
2. Misuse or assembly damage

21. Contact – Shipping Issues

📧 comm@auzie.com.au

Subject Format:

1. SHIPPING – [Order Number] – Issue Type

Response Time

1. General: 1–2 days
2. Damage: 1 day
3. Lost parcel: 3–5 days

22. Summary

1. Australia only shipping
2. Manufactured in Foshan, China
3. 2-stage delivery process
4. Sea freight: 25–40 days
5. Air freight: 7–14 days
6. No customs fees for customers
7. Full tracking provided
8. Insurance included

23. Policy Updates

1. Updated anytime
2. Effective immediately
3. Email notice for major changes

✔ Continued use = acceptance

24. Australian Consumer Law

Nothing in this policy limits your ACL rights.

Visit:

🔗 www.accc.gov.au

25. Thank You

Thank you for choosing AUZIE FURNITURE.

We appreciate your trust and look forward to delivering quality furniture to your home.